OmniChannel and Call Center Solutions

Improving the negotiation journey with your client

The challenge facing companies today is how to provide an easy, efficient and consistent service across multiple communication channels, ensuring an uninterrupted omnichannel experience. We help our clients optimize contact and negotiation rates with their customers by minimizing process costs through effective conversions. Offer your clients the possibility of self-handling their queries, without effort or complications through our voice portal.

Characteristics

Make the journey of defaulting consumers completely omnichannel

through self-services with solutions such as our VIRTUAL AGENT or VISUAL IVR.

Keep them informed at all times.

with proactive notifications, Outbound voice, SMS or email, enabling the creation of strategies appropriate to your business through our billing rule.

Powerful Automatic Dialer

(modes: predictive, progressive and preview) for voice interactions or other digital channels, according to business rules, i.e., strategies according to audience profile, negotiation conditions and other critical success factors for your business.

Chatbots | Artificial intelligence

Develop smart applications to manage your credit recovery center´s services through chat without the need for service agents.

We offer results

• Increase in the CCP (contact with the correct person) rate by an average of 40%.

• Reduction of operating costs by more than 20%.

• Increased productivity per agent / trader: x2 with predictive dialing and multichannel automation.

• Elimination of the cost of complementary applications by up to 99%.

• Configurable, user-friendly and automated applications can minimize human errors by up to 99%.

• Recognition rate of up to 97%.

Resources

Resources that make up the OmniChannel and Call Center solution:

Contact Center

Solutions with simple and intuitive user interface, at any level. With them you can manage agents and calls, distribute calls, organize and prioritize calls, and get several reports.

URA

It is a solution that allows electronic customer service, through an automatic response system. With it you can provide information to customers through an interactive menu and, if necessary, direct the call to a Call Center.

Recording

We offer a call recording solution that fits from the corporate environment to large contact centers. With WEB interface, it allows the search and management of your recordings to be done anywhere.

Virtual Agent

It is a solution that can be applied in various sectors of the company, such as billing, satisfaction survey with voice recognition, sales with consolidation of channels via email, chat and voice, SAC with humanized URA and recording.